Aramex’s new Artificially Intelligent Chatbot launches
Dubai, UAE – 07th August 2017: Aramex (DFM: ARMX), the disruptive leader in the global logistics and transportation industry, today announces the official launch of its new (AI)-enabled Chatbot on Facebook Messenger. Named "Aramex Bot", the service enables personalized, scalable conversations with customers about shipment-related queries and different service offerings.
“Aramex Bot” provides users with a convenient way to easily find Aramex nearest locations, track shipments and share preferred delivery location. It also offers enables customers in the UAE to schedule a delivery for personalized shipments and e-Commerce parcels. The chatbot service will soon be available to all Aramex customers across the Middle East.
As part of Aramex’s continuing drive to enhance service levels, the new chatbot can also detect customers satisfaction rate based on simple keywords used during the conversation.
Aramex customers need only search for “Aramex Bot” on their Facebook Messenger and start chatting with the bot in either English or Arabic. The bot will include more features and other languages in the near future.
The launch of "Aramex Bot" is further evidence of Aramex's innovative approach to introducing new technologies to improve the overall customer experience and business efficiency and optimize last-mile delivery solutions. In 2016, Aramex launched an innovative mobile App that offers customers package visibility and tracking, in-app payment, delivery scheduling, live tracking and a courier rating system.
Aramex has also seen other elements of AI making their way into the logistics industry. As technology advances, robotics have become more sophisticated and affordable, driving popularity amongst logistics firms, as well as enhancing efficiency of the overall shipping process. Trends such as using drones to deliver packages and robotics for loading and unloading not only enhance the efficiency of the delivery process, but have the potential to redefine the industry as a whole.
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AAramex (DFM: ARMX) is the disruptive leader in the global logistics and transportation industry. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. Traded on the NASDAQ from 1997 to 2002, Aramex today is a publicly traded company on the Dubai Financial Market, employing more than 18,000 people in 567 locations across 69 countries and leads a strong alliance network providing global presence, and bringing together 40 independent express companies from around the world. The range of services offered by Aramex includes integrated logistics solutions, international and domestic express delivery, freight forwarding, secure records and information management solutions, and e-services, including e-business solutions and Shop and Ship.
For more information, please visit us at www.aramex.com.
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Aramex International LLC
Mohammad Al Qassem
Senior Communications Manager
Direct: +971 4 211 8466
Senior Account Manager
Direct: +971 4 445 4254